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Table of Contents
Warranty Policy
15 Day Warranty
30 Day Warranty
Manufacturer Warranty
Physical Damage Policy
Extended Warranty
Returns
Defective Products
How to Obtain an RMA Number
Refunds
Damaged On Arrival (DOA)
Terms and Conditions
Liability
Warranty
Capertech.com Limited warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year from the original invoice date unless stated below or restricted by the manufacturers own warranty policy.
Products with fifteen (15) days warranty:
Acer Notebooks
Within fifteen (15) days Acer notebooks may be returned to Capertech.com for service. If the problem is not serviceable by Capertech.com the unit will be sent to Acer for repair and upon its return sent to the customer. After fifteen (15) days the unit must be sent directly to Acer. Please visit http://www.acer.ca for more details. For information on purchasing extended warranties for Acer notebooks, please visit here.
Products with thirty (30) days warranty:
Networking products under the following brands carry a thirty (30) day warranty from Capertech.com:
D-Link
SMC
Linksys
Vantec
ZONET
MSI
Any products outside 30 days must be returned to the manufacturer for warranty, there can be no exceptions to this.
Products with manufacturer warranty only:
All LCD Monitors regardless of brand are provided with manufacturer warranty only. This is due to strict warranty policies placed by the manufacturer(s) and there will be no exceptions to this. Please contact the manufacturer for any warranty or support questions.
Capertech cannot accept any returns on LCD displays with dead pixels, there can be no exceptions to this, please contact the manufacturer directly for any warranty service on dead pixels.
Monitor Manufacturers
LG Electronics
Acer
Philips
Samsung
All printers regardless of brand are provided with manufacturer warranty only.
Logitech keyboards, mice and wireless desktops, and speakers are manufacturer warranty only. Please contact Logitech Customer Support Canada for defective items at 1-416-207-2782.
All consumable media (CD’s and DVD’s) of any format are provided with manufacturer warranty only.
All MP3 Players regardless of brand are provided with manufacturer warranty only.
All software carries a manufacturer only warranty. However in most cases software can be updated to fix defects. Please contact the manufacturer for support.
Physical Damage Policy
Physical damage to any product purchased at Capertech.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
Extended Warranty
Capertech.com Limited provides the following extended warranty options for Capertech Computer Systems only.
2 Year Standard Warranty ($50): The same coverage provided under our standard warranty for a total duration of two (2) years from original invoice date.
Extended Warranty plus Service Pack ($100): Two (2) year warranty, plus Capertech.com will cover all shipping costs if the system is required to be shipped to us.
Returns
Defective Products
All returns must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Capertech.com Limited within ten (10) days of the number being issued. Products that are returned within fifteen (15) days of the original invoice date will be replaced with new or functionally re-certified equipment if the product(s) are in stock. If the product(s) are not in stock, or the product(s) were purchased more than fifteen (15) days from the original invoice date then Capertech.com Limited will send the product(s) to the manufacturer for repair, replacement or credit and upon its return, Capertech.com will return it to the customer.
All returned product(s) must be 100% complete in original packaging and with all packaging, software, manuals, blank warranty cards and other accessories included.
Capertech.com will not be responsible for any loss of data, software, etc. that was not originally installed by Capertech.com. Please back up any important information before returning any storage product(s) to Capertech.com.
A valid RMA number must be written clearly on the outside of the package and full problem description with any error codes must be included with the return. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to Capertech.com. We recommend that all items shipped to us be insured for damage or loss.
How to Obtain an RMA Number
To obtain a valid RMA number we suggest first contacting our technical support department at tech@Capertech.com or call our Technical Support Line at N/A. If this does not resolve the issue, you may request an RMA number by filling out our RMA Request Form.
All return shipments must be prepaid. Capertech.com will cover the cost of returning the product(s) to you. If you are able to visit our retail store location you may drop off your return to the store as long as you have a valid RMA number.
Please send all authorized returns to the following address:
Capertech.com Limited
Sydney, Nova Scotia
n/a, Canada
Refunds
Capertech.com allows refunds of any unopened product(s) within seven (7) days of the original invoice date (This does not include computers built by Capertech.com). The product(s) must not be opened and in resalable condition. This excludes monitors (LCD and CRT), notebooks, printers, consumables (i.e. printer cartridges and blank media), computers (Capertech.com or otherwise), software or special order items.
To request a refund please e-mail rma@Capertech.com and provide your name and/or invoice number along with the product(s) you wish to return. Once approved you must return the product(s) to Capertech.com at your cost and upon receiving and inspecting the product(s) you will be issued a refund. You must include the original credit card receipt in order for Capertech.com to provide a refund. If you do not provide the receipt, Capertech.com will issue a credit to your account. Refunds can take one (1) to three (3) business days depending on the method of payment.
THIS RETURN POLICY IS NOT A WARRANTY. Capertech.com reserves the right to change or to cancel it at any time. For all refunds, you need to precisely follow the previous return procedures to ensure the return of your refund.
DOA (Damaged On Arrival) Shipments
Capertech.com Limited must be notified within two (2) days of receiving the damaged shipment. Capertech.com will pick up the damaged product(s) and upon their return and inspection, the product(s) will be re-shipped to the customer.
Terms and Conditions
Liability
The maximum liability to you for products purchased from Capertech.com Limited shall be limited to the purchase price you have paid for the product(s) or their value at the time of return (either as a refund, exchange for equivalent parts, or in-store credit to be determined by Capertech.com). Capertech.com will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages. This applies to all situations however caused.
Any equipment left at Capertech.com for sixty days after notification of service being complete or partially complete shall be considered abandoned and become the property of Capertech.com and sold or discarded.
Capertech.com is not responsible for typographical or photographical errors. Prices and specifications are subject to change without notice.
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